Privacy notice
Who we are
Real+ is provided by Korevra Technologies Ltd ("Korevra", "we"), Lagos, Nigeria. For your account and for running the service we are the data controller. For the records an organisation keeps in its workspace — its tenants, residents, units and payments — the organisation is the controller and we process those records on its behalf. Contact: support@korevra.com.
What we collect
| Data | Why | Lawful basis (NDPA 2023) |
|---|---|---|
| Your name, email address and password (the password is held as a hash by Google Firebase Authentication) | To create your account and sign you in | Contract |
| Your organisation's name, what it runs, its phone number | To set up and run the workspace | Contract |
| The records you and your team enter: properties, units, tenancies, residents, payments, passes, tickets, documents | To provide the service the organisation subscribed to | Contract, on the organisation's instructions |
| Subscription and payment details (plan, amounts, invoices). Card numbers are taken by Flutterwave or Stripe and never reach us | Billing and legal record-keeping | Contract; legal obligation |
| Counts of activity (for example, how often a part of the app was opened) — never the content | To keep the service reliable and improve it | Legitimate interest |
| Messages you send through the website form | To reply | Consent / legitimate interest |
The apps also keep a copy of your workspace on your device so they work offline. Clearing the browser's data or uninstalling the app removes it.
Ask Real+ and artificial intelligence
When a team member asks Ask Real+ a question and cloud answers are on, the app sends the question and a summary of the workspace made of totals only — counts, sums, rates and statuses — to Anthropic's Claude to draft the answer. Names, phone numbers, addresses and documents are not sent. Anthropic processes the request on our behalf and does not use it to train its models. Tenants, residents and buyers never trigger cloud answers.
Who we share data with
Only the processors needed to run the service, under contract: Google (Firebase and Google Cloud — hosting, authentication, database, functions), Flutterwave and Stripe (payments), Anthropic (AI answers, as above), and our transactional mail relay (account and billing emails). We share data with authorities only where the law requires it. We never sell personal data.
Where it is stored
Real+ runs on Google Cloud. Some processing happens outside Nigeria (for example in the European Union and the United States); where it does, we rely on the safeguards the NDPA 2023 and the providers' data-processing terms provide.
How long we keep it
For as long as your account or your organisation's workspace is open. When an owner deletes their account, the workspace closes and its records are erased 30 days later. Invoices and payment records are kept for six years where tax law requires. Website enquiries are kept for up to two years.
Your rights
You may ask to access, correct or delete your personal data, to object to or restrict its processing, and to receive it in a portable form; you may also withdraw consent where we rely on it. You can delete your account yourself in the app (Account settings → Delete your account) — see deleting your account. For anything else email support@korevra.com; we answer within 30 days. If you are a tenant or resident, your landlord or estate controls the records about you in its workspace — ask them first, and we will help them respond. You may also complain to the Nigeria Data Protection Commission.
Children
Real+ is for people aged 18 and over and is not directed at children.
Security
Data is encrypted in transit and at rest. Each workspace's records are isolated by database rules that are tested on every release. See Security.
Changes
We post changes here and, where they matter, tell account owners by email before they take effect.